Terms and Conditions

  • A 20% Deposit is required at the time of placing an order. Delivery/Installation estimate dates will be confirmed at this time. When your kit is complete you will be notified requesting the final payment of 80% or before any goods are dispatched in the case of DIY kits.
  • It is the responsibility of the customers to ensure correct installation of DIY kit projects unless Bali Oasis has appointed an approved licensed contractor for installation. Practical easy to follow installation instructions are provided with each kit.
  • Lead times for delivery of goods ordered may be up to 2 weeks for standard kits or longer for custom orders.
  • The African cape reed thatch huts are not designed to be 100% waterproof.
  • Transport insurance is available if requested at the customer’s expense.
  • Our kits are normally manufactured using CCA Treated Radiata building grade Pine. It should be stored flat, out of direct sunlight in a dry area. Posts should be painted or stained to reduce the effects of normal weathering. Our kit frames come pre-stained, no guarantee can be given to unsealed or unpainted timbers. Seasoning cracks and splits are not considered structural defects and can happen with any timber products.
  • We guarantee the Balinese thatch kits are 100% waterproof when installed by our accredited Thatchers. If installed correctly by the customer as per installation instructions the product will be 100% waterproof.
  • The African Cape Reed thatch is not designed to be 90% waterproof, some small splinters of daylight coming through are normal.
  • All thatch when received by purchasers must be stored flat, out of direct sunlight in a dry area. A minimum of 100mm clearance must be maintained above any ground surface.
  • Galvanized or Stainless Steel fasteners must be used when fixing thatch to the rafters and battens.
  • It is the responsibility of the customer to check Local Government regulations regarding installations.
  • It is the customer’s responsibility to locate and identify any underground services prior to installation, Bali Oasis or its installation crews accept no liability for damage caused to any underground services not identified by the customer.